Refund policy
What we accept
- Damaged, defective, or wrong item received.
- Item missing from the package.
Because these grooming products are used directly on pets, we cannot accept returns for change of mind or items that have been used.
How to raise a request
- Record an unboxing video when you open the package (one continuous video, starting with the sealed package and the shipping label visible).
- Email us at hello.fuzzlejoy@gmail.com within 48 hours of delivery with your order number, the video and photos of the issue.
- We reply within 2 business days. If approved, we send a free replacement or a full refund, whichever you prefer.
Requests without an unboxing video, or raised more than 48 hours after delivery, may not be eligible.
Refunds
- Prepaid orders: refunded to the original payment method within 5–7 business days after approval.
- Cash on Delivery orders: refunded to your UPI ID or bank account within 5–7 business days after approval.
Cancellations
You can cancel any order before it is shipped by emailing us. Prepaid cancellations are refunded in full. Once an order is shipped it cannot be cancelled.